Terms of service

Who these terms are with#

Shuttio (shuttio.com, the “service”) is operated by VentuRise LLC, Wyoming, USA (“we”, “us”). By creating an account or using the service you agree to these terms. If you use Shuttio on behalf of a company, you confirm that you are authorised to accept these terms for it, and “you” means that company. VentuRise LLC is a limited liability company organized under the laws of the State of Wyoming, USA (Wyoming filing ID 2026-002092905), with its registered address at 30 N Gould St Ste R, Sheridan, WY 82801, USA.

What Shuttio does#

Shuttio copies data from a CSV file or from HubSpot, Pipedrive, Affinity, Freshsales, ActiveCampaign, OnePageCRM, Zendesk Sell, Freshdesk, HubSpot Service Hub, BambooHR, Asana, Trello, ClickUp, Brevo, Toggl Track, Clockify, Greenhouse, Lever, Workable, Recruitee, SmartRecruiters, Teamtailor, Close, folk, Insightly, Bitrix24, Capsule, HighLevel, SugarCRM, SuiteCRM, Salesflare, Vtiger, Twenty, WooCommerce or Attiointo a destination you connect: Attio, Clarify, Odoo, HubSpot, Pipedrive, Breakcold, Twenty, Capsule, HighLevel, ActiveCampaign, Zendesk Sell, Zendesk Support, HubSpot Service Hub, folk, Ashby, Lever, Greenhouse, ClickUp, Asana or Trello. Not every source moves into every destination; the connector pages list each pair. It mirrors the objects you choose into the destination and shows you every field to review, runs a free sample first for a connected CRM (5% of your companies, contacts or deals, 10 to 1,000 records, picked at random, with their linked records), then creates the objects, attributes, records, notes, tasks, meetings and list entries of the migration you start, and can roll back what a migration created. How we handle personal data is described in our privacy policy. Where we process personal data in your CRM for you, our Data Processing Addendum and subprocessor list apply.

Refunds#

A refund applies only to a paid migration: a CRM migration into Clarify, Odoo, HubSpot, Pipedrive, Breakcold, Twenty, Capsule, HighLevel, ActiveCampaign, Zendesk Sell, Zendesk Support, HubSpot Service Hub, folk, Ashby, Lever, Greenhouse, ClickUp, Asana or Trello. The customer who paid can ask for a refund after rolling that migration back with Shuttio's rollback, and not before. Once the rollback has finished, email help@shuttio.com with the migration number and we refund the payment for that migration. If you do not roll the migration back, we do not refund it.

An Odoo import package is loaded by you, so Shuttio cannot roll it back. For a package, the customer who paid can ask for a refund only before downloading it. Once any file of the package has been downloaded, there is no refund.

Your account#

You must give a valid email address and keep your sign-in details secure. You are responsible for what happens under your account. Tell us at help@shuttio.com if you think someone else has accessed it. You must be at least 16 and using Shuttio for business or professional purposes.

Price#

Migrations into Attio are free. A CSV import is free into every destination, and so is the sample of a CRM migration (5% of your companies, contacts or deals, 10 to 1,000 records, picked at random, with their linked records). A full CRM migration into Clarify, Odoo, HubSpot, Pipedrive, Breakcold, Twenty, Capsule, HighLevel, ActiveCampaign, Zendesk Sell, Zendesk Support, HubSpot Service Hub, folk, Ashby, Lever, Greenhouse, ClickUp, Asana or Trello is free under 5,000 records in total: contacts, companies, deals, notes, activities and files together; otherwise it is priced by record count, and you see the price before the full run starts. If we ever introduce other paid features, we will say so clearly before you use them, and nothing you have already done will become chargeable retroactively. See pricing.

Your data, and your responsibility for it#

• You keep all rights to the data you migrate. You give us permission to access, process and transfer it only as needed to run the migrations you start.
• You confirm that you have the right to export the data from its source, to import it into your Attio, Clarify, Odoo, HubSpot, Pipedrive, Breakcold, Twenty, Capsule, HighLevel, ActiveCampaign, Zendesk Sell, Zendesk Support, HubSpot Service Hub, folk, Ashby, Lever, Greenhouse, ClickUp, Asana or Trello destination, and to let us process it for that purpose, including any personal data it contains.
• You are responsible for complying with the terms of your source CRM and of your destination, and with the laws that apply to the data, including data protection law.
• You are responsible for reviewing the objects and fields before you start a migration, and for checking the sample (when there is one) and the results.

Acceptable use#

You agree not to:

• migrate data you have no right to use, or that was collected unlawfully;
• use Shuttio to send spam or to build lists for unsolicited marketing;
• attempt to access another user's account, migrations or connected systems, or probe, scan or test the service's security without our written permission;
• overload the service, circumvent its rate limits, or use it in a way that breaches the API terms of your destination or of your source CRM;
• reverse engineer the service, or resell it, except where the law allows;
• use the service for anything illegal.

We may suspend or close an account that breaks these rules, or that puts the service or other users at risk. Where it is reasonable to do so, we will tell you first.

Third-party services#

Shuttio works through the APIs of HubSpot, Pipedrive, Affinity, Freshsales, ActiveCampaign, OnePageCRM, Zendesk Sell, Freshdesk, HubSpot Service Hub, BambooHR, Asana, Trello, ClickUp, Brevo, Toggl Track, Clockify, Greenhouse, Lever, Workable, Recruitee, SmartRecruiters, Teamtailor, Close, folk, Insightly, Bitrix24, Capsule, HighLevel, SugarCRM, SuiteCRM, Salesflare, Vtiger, Twenty, WooCommerce, Attio, Clarify, Odoo, Breakcold, Zendesk Support and Ashby. Those services are provided by their own companies under their own terms. We do not control them, and a change or outage on their side can limit what Shuttio can do.

Shuttio is an independent product. It is not affiliated with, endorsed by or sponsored byHubSpot, Pipedrive, Affinity, Freshsales, ActiveCampaign, OnePageCRM, Zendesk Sell, Freshdesk, HubSpot Service Hub, BambooHR, Asana, Trello, ClickUp, Brevo, Toggl Track, Clockify, Greenhouse, Lever, Workable, Recruitee, SmartRecruiters, Teamtailor, Close, folk, Insightly, Bitrix24, Capsule, HighLevel, SugarCRM, SuiteCRM, Salesflare, Vtiger, Twenty, WooCommerce, Attio, Clarify, Odoo, Breakcold, Zendesk Support or Ashby. Their names and logos are trademarks of their respective owners and are used only to describe what Shuttio connects to.

No warranty#

Shuttio is provided “as is” and “as available”. We work hard to make migrations complete and reversible, but we do not promise that the service will be uninterrupted or error-free, that every record will transfer, or that the result will suit your purpose. To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. Keep your own backup of your source data.

Limitation of liability#

To the extent the law allows, VentuRise LLC is not liable for indirect or consequential loss, or for loss of profits, revenue, data or goodwill, arising from your use of the service. Our total liability for any claim relating to the service is limited to EUR 100. For claims under our Data Processing Addendum, the limit is the greater of the fees you paid in the 12 months before the claim and EUR 1,000.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, for intentional or grossly negligent breach, or for anything else that cannot be limited under applicable law.

Ending your use#

You can stop using Shuttio at any time. Shuttio deletes its access to your systems 14 days after each migration finishes, and you can remove Shuttio in your own CRM's settings at any time. Email help@shuttio.com if you want your account deleted. We delete it within 30 days. We may discontinue the service; if we do, we will give reasonable notice so you can finish or roll back any migrations in progress.

Changes to these terms#

We may update these terms. We will change the date at the top of this page, and for material changes we will email account holders before they take effect. If you keep using Shuttio after that, the updated terms apply.

Governing law#

These terms are governed by the laws of the State of Wyoming, USA. Disputes will be settled by the courts located in Wyoming, unless mandatory consumer protection law gives you the right to bring proceedings elsewhere.

Contact#

VentuRise LLC (Wyoming filing ID 2026-002092905), 30 N Gould St Ste R, Sheridan, WY 82801, USA · help@shuttio.com